Make the SHIFT from Enterprise IT to Product IT

Business Outcomes: This dimension covers the process and product related KPI's, primarily grouped into Customer Experience, Time to Market, & Stability, which are then broken down further into relevant KPI's & metric Financial Outcomes: KPI's in this dimension focus on the financial health of the engagement leading to sustained focus on client objectives and business outcomes. Learning & Innovation: KPI's in this dimension focus on ensuring that teams are continually learning across domains and technologies, adding to the collaboration between business, partners, & product teams. Employee Engagement: This dimension focuses on people – the critical component of culture & alignment.

1.Integrated Automation: Automation should be fully integrated into SDLC to ensure there is a fully functional CI/CD pipeline with an appropriate toolset right from the onset, along with built-in governance. This will allow customers to deliver high-quality products with low deployment lead time, ensure minimal to no change failure rate, and fix any major production incidents with minimal mean time to restore.

2.Agile delivery model: The approach should include industry-standard Agile practices like Scrum, Kanban, and SAFe, with flexibility to tweak the model to achieve industry-standard deployment frequency.

3.Quality Engineering: By focusing on test automation and integrating it into the development process, we help our customers create high-quality products that meet business requirements and can be deployed quickly.

4.Application programming Interfaces: An effective API-based architecture is a strong solution for this because it provides an extensible framework of building blocks, which can be used to build powerful applications and software products.

5.DevSecOps:  It’s fundamentally important that security is built into the delivery pipeline to ensure our products are fault tolerant and foolproof. We bake in our customers’ existing security tools and processes while integrating other relevant security solutions to ensure threats are always kept at bay.

6.Cloud, Microservices, and Containers: We work closely with our customers to understand their product vision and road map, business priorities, competition, pace of market transition, and industry trends. We then advise them about our services, such as cloud infrastructure, microservices and containers, which make it much easier to scale up or down in minutes without disturbing ongoing business operations.

7.Organizational Culture: We also contribute to our clients’ organizational changes. Our change management approach focuses on addressing five key aspects – Inadequate management alignment, Lack of skills and experience, Unavailability of Business Product Owners, Fragmented tooling and standards and Poor visibility of performance and progress.

a. Drawing a balance between organizational guidelines versus autonomy of teams for process, architecture, technology, tools, etc.

b. Aligning large teams across multiple organizational groups (esp. Business), IT service providers and co-operation partners toward a common goal

c. Collaborating between different teams supporting different products and domains

d. Defining and agreeing on a pace of change congruent with the client organization’s appetite

e. Embedding innovation & experimentation as a continuous service improvement activity in Business as Usual.

With our experience with leading technology and enterprise companies in their transformation as well as our understanding of client organization’s product-based delivery objectives, we propose a continuous service improvement based on five dimensions:

1. Organization change management
2. Structured approach based on Lean value stream mapping
3. Data-oriented approach
4. Ownership and mindset
5. Continuous learning

Business Outcomes: This dimension covers the process and product related KPI's, primarily grouped into Customer Experience, Time to Market, & Stability, which are then broken down further into relevant KPI’s & metrics.

Financial Outcomes: KPI's in this dimension focus on the financial health of the engagement leading to sustained focus on client objectives and business outcomes.

Learning & Innovation: KPI's in this dimension focus on ensuring that teams are continually learning across domains and technologies, adding to the collaboration between business, partners, & product teams.

Employee Engagement: This dimension focuses on people – the critical component of culture & alignment.

The KPI Framework covers end to end responsibility of outcomes while being flexible for different types of contracting models.